Difficult Conversations 

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This course is designed to help learners approach challenging interactions with confidence, empathy, and clarity. Learners explore the key principles of effective communication, strategies for managing emotions — their own and others’ — and techniques for maintaining professionalism and compassion, even when the stakes are high.
  • ✓ Compare key frameworks for managing difficult conversations through a leadership lens
  • ✓ Apply interprofessional competencies to navigate emotionally charged conversations in person-centred care
  • ✓ Analyse how adaptive leadership addresses difficult, ambiguous, or high-stakes dialogue in clinical settings
  • ✓ Recognise and mitigate personal and organisational barriers to effective communication
  • ✓ Examine how empathy, communication strategies, and situational awareness support adaptive leadership in health care
This Micro-credential is designed for healthcare professionals, graduate students interested in healthcare settings, university and college faculty in health, healthcare startup founders and entrepreneurs, individuals interested in working in healthcare settings, corporate trainers in the healthcare industry, and academic leaders and education administrators in healthcare organisations. No advanced technical background is required.
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Adaptive Leadership

This course forms part of the Adaptive Leadership Micro-credential. Explore the complete programme and continue building your leadership skills.

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Price: QR250.00
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